Appointments

Urgent & Routine Appointments

To request an urgent or routine appointment please call us on 01254 52522 on the day in the morning. Our phone lines open at 8:00am. Please call as close to 8:00am as possible as appointments may not be available later in the day.

  • Alternatively, if you are unable to call, you can visit the surgery and speak with a receptionist. Patients can come to the surgery after 9:00am for an appointment but this will depend on availability.
  • You may also be able to arrange appointments via online services such as NHS and MYGP app or Patient Access. Please log in to your account to check availability. You can also complete our appointment request form and the surgery will contact you.

When you get in touch, you may be asked for a brief reason for your appointment. We will use the information you give us to choose the most suitable clinician, health professional or service to help you.

Pre-bookable Appointments

We are pleased to offer pre-bookable appointments for your convenience. These become available to book on Fridays after 4pm for the following week

Please not that all appointments are subject to availability at the time of booking.

To arrange a pre-bookable appointment please call the surgery on 01254 52522 or book online.

Appointments can only be booked in the surgery after 9:00 am and will depend on availability.

Your appointment

Each appointment is 10 minutes long, and is for one problem per appointment; when too many problems are booked into one appointment then we cannot guarantee the best care for you. If you require a longer appointment, please inform reception when booking.

Please let the receptionist know if you would like a face to face or telephone consultation with the clinician when booking the appointment.

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Home visits

Please telephone the surgery on 01254 52522 before 11:00am if you require a home visit, and give as much information as possible.

Home visits are made at the discretion of the doctor. Please do not ask the doctor to call unless you are genuinely too ill to attend the surgery. The doctor can see as many as five patients in surgery in the time taken to make one home visit.

You may also be passed on to the Acute Visiting Service (AVS) who will attend on your regular GP’s behalf. This means that a GP will come out to see you at home but may not be your regular GP that you are familiar with.

Extended Access

We are pleased to offer our extended hours service on Mondays from 6.30pm – 7.30pm and on Wednesdays from 6.30pm – 7.30pm.

Please note these appointments are provided for employed patients and full-time carers who are unable to attend the surgery during normal clinic times.

Should you wish to attend late afternoon or bring a child who may be at school please note there are appointments available.

Local Primary Care
The practice is also a member of Blackburn with Darwen’s Local Primary Care GP federation. Local Primary Care federation runs a GP extended access service that provides additional appointments at four neighbourhood GP extended access surgeries. Patients can be booked into one of the four GP extended access surgeries via the practice receptionists accordingly. Please ask at reception for more information.